Customer support

How can we help you?

Guaranteed response within 24 to 48h — a real person, not a bot.

Technical

Technical support

  • Robot not cycling or stopping
  • App connection or sync issue
  • Error light or sensor fault
Order

Order and tracking

  • Track my package in real time
  • Change delivery address
  • Cancel or modify an order
Warranty

Warranty and returns

  • Start a WhiskerCare claim
  • Return within 90 days - full refund
  • Request a replacement unit
App

Whisker+ and app

  • Activate Whisker+ lifetime access
  • App login or password reset
  • AI not recognizing my cats

Not sure where to send your question?

General inquiry → support@arko-one.com